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STAFF TOOLS
STAFF TOOLS

The Staff Tools Section centralizes helpful tools and serves as a single location for reports.
The key features of The Staff Tools Section include

Books on Hold

Staff Recs

Reports

Settings

Books On Hold - If you choose to have your store's inventory reflected on your website a customer can put a book on hold at any point in the Handseller Browse & Discovery process. No account is necessary. The user simply provides an email address to secure the hold (a Phone # is requested, but is optional). From the moment the hold is requested, Handseller's automated email notification system kicks in – your customer is notified that you have received the request, and is reminded that sometimes inventory shifts and that as soon as the book is in hand they will receive a confirmation via email. The staff member who pulls the book indicates via a simple pull down on the Handseller Admin Page that the book is on hold, and an email is sent to your customer. As the expiration date for the hold approaches, reminders are sent to your customer. The Hold process within Handseller was created by seasoned booksellers for convenience and practicality. Each hold is tracked from initial request to expiration, and archived when complete for future reference.

Staff Recs – Featured Book Lists that are displayed on your site are easily created within Handseller Admin. The more reviews, shelf talkers, staff picks and staff favorites you enter into your Handseller site, the more personalized your recommendations and the greater your customer engagement. Staff can also share their lists, ensuring that even when one expert is out of the store, their expertise can be accessed easily by other handsellers on your team.

Reports - At-a-glance view of customers, sales and usage.

Settings - The settings section offers the flexibility to customize your site for your customers. For example - you can decide, by book or category type, when to show only the books that are in your store, or when to consider all books.

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